Advanced Knowledge Integration Tool (AKIT)

Overview

  • In today’s competitive software industry, the primary goal of any organization is to deliver a seamless and efficient product to its business clients. Content management forms a very important part of client success and while the current content management solutions offer great capabilities, they still end up as silos. 
  • Our solution aims to overcome these challenges and support seamless integration of content to Pega’s OOTB capabilities like Knowledge Management and Knowledge Buddy in an easy, faster and convenient way.  
  • The solution implements Pega’s OOTB provided APIs for Knowledge Buddy and Knowledge Management whilst also providing additional capabilities for clients to choose different chunking mechanisms and provide different sources of input. Current input modes supported are URLs, Document upload, Text, and Confluence. 
  • The input data is intelligently parsed and broken down to AI readable chunks, which can then be ingested into different OOTB products (like Knowledge Buddy or Knowledge Management) as required. 

Get Your Exclusive Product Demo Video!


    Business Problem

    Organizations face significant challenges in managing and utilizing their vast data resources, which often exist in unstructured formats. This makes it difficult to derive actionable insights and optimize decision-making. Additionally, balancing data security with accessibility further complicates the process.

    Solution

    • AKIT accelerates the transformation of raw content into actionable knowledge by seamlessly integrating with Pega’s out-of-the-box (OOTB) solutions, including:  
      • Knowledge Buddy  
      • Knowledge Management  
    • Scrapes and parses web information to create knowledge  
    • Recursively reads all content in folders for content management providers such as Confluence and other file formats such as Pdf, docx etc.  
    • Intelligent parse mode selection based on type of input.  
    • Review your own ingested articles, edit the chunks and ask the knowledge buddy with your ingested content. 

     

    Rapid Outcomes with Pega Express™
    Rapid Outcomes with Pega Express™

    Once the data is chunked, we seamlessly integrate with Pega Knowledge Buddy for ingestion using its API. This integration ensures that the AI chunked data is efficiently ingested into the Knowledge Buddy system, where it becomes readily accessible for analysis and retrieval. 

    Key Benefits

    AKIT revolutionizes the way businesses ingest and process their knowledge base content into Knowledge Buddy and Knowledge Management.

    Accelerate your content availability for customers and CSRs with our advanced and easy-to-use input mechanism. Contents can directly be ingested into Knowledge Buddy through AKIT. Knowledge articles could be ingested to knowledge management.

    AKIT ensures precise extraction and seamless integration of knowledge into your AI systems through Knowledge Buddy. This tool is ideal for organizations looking to optimize their AI capabilities, offering superior efficiency, intelligent processing, and reliable outcomes. With AKIT, you can significantly reduce the risk of hallucinations and enhance overall productivity.

    Key Features

    Versatile Ingestion

    AKIT ingests data from multiple sources, including URLs (FAQs, blogs), Confluence, PDFs, DOCs, Text, and Excel files.​

    Faster Time-to-Market

    AKIT accelerates content ingestion into Pega systems like Knowledge Buddy and Knowledge Management with a simple, “click-and-forget” process.​

    Better Data Utilization:

    Chunked data segments improve insights, decision-making, and operational efficiency.​

    Streamlined Knowledge Management

    Integration with Pega Knowledge Buddy simplifies the creation of a robust knowledge repository for faster query responses.​

    Expert Support

    Our AI and Pega experts provide assistance for seamless setup, integration,Prompt techniques and ongoing support for AKIT

    Our solution empowers organizations to unlock the full potential of their data while ensuring security, accessibility, and actionable insights through efficient chunking and integration with Pega Knowledge Buddy and Pega Knowledge Management. 

    -by BRT CoE Leadership