NHS Referral Management Solution
Business Problem
The West Midlands CAMHS Provider Collaborative (WMCPC) wishes to enhance the referral process through digital innovation. The new e-referral system should be tailored to WMCPC’s operational needs while also embodying the NHS’s commitment to modernize the Healthcare system via digital transformation.
Current Situation
Solution Overview
Bluerose’s Referral Management Solution Provides:
- Digital Platform for Referrals: Application that leverages the best features of Pega and solves the problems with current manual process.
- Covers all operations needs: A platform that promotes collaboration of different teams/departments to work on each patient case.
- Fully digital Case by Case processing: Management of entire referral process digitally hence eliminating a need for paperwork. Ensuring accuracy of data and capturing a 360 view of the patient’s details. Managing approvals digitally.
- Future proof development: A solution that can be scaled up in the future to accommodate changing requirements and business needs.
▪ Summary of Referral Management Application
- Enabling CAHMS Clinician (Tier 3)/Adult Crisis Team to capture details of the patient through:user input and integration with NHS’s Personal Demographic Services database.
- Referral Review and Access assessment: The patient’s review, care plan creation and assessment for Tier 4 level referral. The access assessment for security in Tier 4 by Access Assessor.
- Digital Tier 4 Referral: Utilizing pre-filled data to fill Tier 4 referral form and ensuring the accuracy of data and eliminating the problem of insufficient information filled
- Dashboards, GenAI, Audit History: Dashboards provide the CAMHS managers to see reports on data. GenAI helps the user interact with the application better. History for the purpose of auditing.
